This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.soncleaned.com/ (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. We use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by filling out our Contact Form, or by mail using the details provided below:
219 S Pioneer Blvd, Unit #D, Springboro, OH 45066
SMS Messaging Terms
These Terms & Conditions govern SMS/text messaging services (“Messaging Services”) provided by Mid-Michigan Floor Coverings.
By providing your mobile phone number and consenting, you agree to receive SMS messages as described below.
Types of Messages
By opting in, you may receive SMS messages related to your services, including but not limited to:
Appointment confirmations and reminders
Scheduling updates
Technician arrival notifications
Billing and payment notifications
Post-service follow-ups
Customer-requested quote follow-ups
Messages may be sent using automated or manual systems.
Consent
SMS consent is obtained verbally, either in person or over the phone.
At the time consent is obtained, customers are informed of:
Message types
Message frequency variability
Message and data rate disclosures
Opt-out and help instructions
Consent is not a condition of purchase and may be withdrawn at any time.
Message Frequency
Message frequency may vary based on customer interaction and services requested.
Message & Data Rates
Message and data rates may apply depending on your mobile carrier and plan.
Mid-Michigan Floor Coverings is not responsible for carrier charges.
Opt-Out Instructions
You may opt out of SMS messages at any time by replying STOP to any message.
After opting out, you will receive a confirmation and no further SMS messages will be sent unless you opt in again.
You may also opt out by contacting us at: (937) 436-4499
Help & Support
Reply HELP to any message for assistance, or contact us at: (937) 436-4499
Acceptable Use Policy
(SMS & Mobile Messaging)
Overview
This Acceptable Use Policy (“Policy”) governs the use of SMS/text messaging and mobile communication services (“Messaging Services”) provided by Mid-Michigan Floor Coverings (“we,” “our,” or “us”).
By receiving or engaging with our Messaging Services, you agree to this Policy. Failure to comply may result in suspension or termination of messaging services.
Consent Requirements
Obtaining Consent
We require express consent before sending any SMS or mobile messages.
Consent is obtained verbally, either in person or over the phone. At the time consent is obtained, customers are informed of:
The types of messages they will receive
That message frequency may vary
That message and data rates may apply
How to opt out or request help
Customers must explicitly agree to receive SMS messages.
Consent is documented in our system prior to sending any SMS messages and includes the date, time, and method of consent.
Revocation of Consent (Opt-Out)
Customers may opt out of SMS messages at any time by replying STOP to any message.
Upon opting out:
A confirmation message may be sent
No further SMS messages will be sent unless the customer re-enrolls
Customers may also request to opt out by calling us directly at: (937) 436-4499
Sender Identification
All outbound SMS messages clearly identify Mid-Michigan Floor Coverings as the sender, unless the message is part of an ongoing customer-initiated conversation.
Permitted Message Content
Messages sent using our Messaging Services are transactional and service-related, including:
Appointment confirmations and reminders
Scheduling updates or changes
Technician arrival or on-the-way notifications
Billing or payment notifications
Post-service or post-installation follow-ups
Quote follow-ups requested by the customer
We do not send unsolicited or spam messages.
Prohibited Use
Our Messaging Services may not be used to send:
Messages without proper consent
Unsolicited, deceptive, or misleading messages
Content that is unlawful, abusive, fraudulent, or harmful
Messages intended to evade opt-out mechanisms or carrier safeguards
Message Frequency & Compliance
Message frequency varies based on customer interaction and services requested.
Opt-out requests are honored immediately and in compliance with applicable laws and carrier requirements.
Enforcement
Violations of this Policy may result in suspension or termination of messaging services and may be reported to messaging providers or mobile carriers if required.
We reserve the right to update this Policy at any time.
Privacy & Data Use
Mobile phone numbers and opt-in information are handled in accordance with our Privacy Policy.
We do not sell, rent, or share mobile numbers for third-party marketing purposes.